FAQ - Frequently asked questions
Add the desired product to the shopping cart and click on "Checkout". If you are not logged in, you must either log in here with your already created access data or create a new account. Then you can enter your code in the field "Voucher code" and your discount/credit will be applied.
Each purchased product can be viewed an unlimited number of times. For digital tours, there is no time limit on the visit. Livestreams and cultural videos can be viewed in the archive following the first broadcast without any time restrictions.
Currently you can pay with the following payment methods: Credit card (VISA, MasterCard, American Express) and PayPal.
Add your desired product to the shopping cart and click on "Checkout". On the next page, click on "Register". Fill out the registration form and set your password. By clicking on "Register", your user account will be created. You can use your email address and the set password to log in in the future.
Some products are not for sale in certain countries as we do not own the rights to distribute the product in that country. We are constantly working to make our cultural products available in as many countries as possible and ask for your patience.