{"id":4227,"date":"2021-09-15T13:56:14","date_gmt":"2021-09-15T11:56:14","guid":{"rendered":"https:\/\/discover-culture.com\/?page_id=4227"},"modified":"2021-09-20T15:45:34","modified_gmt":"2021-09-20T13:45:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/discover-culture.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section id='lightpress__section--block_6141df3d18b0d' class='lightpress__section lightpress__section--content'><div class=\"content__grid content__grid\">\n    <div class=\"content__box content__box--one-hundred\">\n                                                        <h2>FAQ - Frequently asked questions<\/h2>\n\n                                        <\/div>\n    <\/div><\/section>\n\n<section id='lightpress__section--block_6141de7318aef' class='lightpress__section lightpress__section--akkordion'><section id=\"services\" class=\"services\">\n    <div class=\"handorgel\">\n                    <h3 class=\"handorgel__header\">\n                <button class=\"handorgel__header__button\">\n                    How can I redeem a coupon code\/discount code?\n                    <i class=\"fal fa-chevron-down handorgel__header__icon\"><\/i>\n                <\/button>\n            <\/h3>\n            <div class=\"handorgel__content\" data-open>\n                <div class=\"handorgel__content__inner\">\n                    <div class=\"handorgel__content__text\">\n                        <p>Add the desired product to the shopping cart and click on \"Checkout\". If you are not logged in, you must either log in here with your already created access data or create a new account. Then you can enter your code in the field \"Voucher code\" and your discount\/credit will be applied. <\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <h3 class=\"handorgel__header\">\n                <button class=\"handorgel__header__button\">\n                    How often can I use my purchased product?\n                    <i class=\"fal fa-chevron-down handorgel__header__icon\"><\/i>\n                <\/button>\n            <\/h3>\n            <div class=\"handorgel__content\" >\n                <div class=\"handorgel__content__inner\">\n                    <div class=\"handorgel__content__text\">\n                        <p>Each purchased product can be viewed an unlimited number of times. For digital tours, there is no time limit on the visit. Livestreams and cultural videos can be viewed in the archive following the first broadcast without any time restrictions. <\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <h3 class=\"handorgel__header\">\n                <button class=\"handorgel__header__button\">\n                    What payment methods are offered?\n                    <i class=\"fal fa-chevron-down handorgel__header__icon\"><\/i>\n                <\/button>\n            <\/h3>\n            <div class=\"handorgel__content\" >\n                <div class=\"handorgel__content__inner\">\n                    <div class=\"handorgel__content__text\">\n                        <p>Currently you can pay with the following payment methods: Credit card (VISA, MasterCard, American Express) and PayPal. <\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <h3 class=\"handorgel__header\">\n                <button class=\"handorgel__header__button\">\n                    How can I see my purchased products?\n                    <i class=\"fal fa-chevron-down handorgel__header__icon\"><\/i>\n                <\/button>\n            <\/h3>\n            <div class=\"handorgel__content\" >\n                <div class=\"handorgel__content__inner\">\n                    <div class=\"handorgel__content__text\">\n                        <p><a href=\"https:\/\/discover-culture.com\/en\/account\/\">Here<\/a> you will find an overview of your orders. By clicking on \"View now\", you can visit your tour.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <h3 class=\"handorgel__header\">\n                <button class=\"handorgel__header__button\">\n                    How can I create an account?\n                    <i class=\"fal fa-chevron-down handorgel__header__icon\"><\/i>\n                <\/button>\n            <\/h3>\n            <div class=\"handorgel__content\" >\n                <div class=\"handorgel__content__inner\">\n                    <div class=\"handorgel__content__text\">\n                        <p>Add your desired product to the shopping cart and click on \"Checkout\". On the next page, click on \"Register\". Fill out the registration form and set your password. By clicking on \"Register\", your user account will be created. You can use your email address and the set password to log in in the future. <\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <h3 class=\"handorgel__header\">\n                <button class=\"handorgel__header__button\">\n                    Why can't I buy some products?\n                    <i class=\"fal fa-chevron-down handorgel__header__icon\"><\/i>\n                <\/button>\n            <\/h3>\n            <div class=\"handorgel__content\" >\n                <div class=\"handorgel__content__inner\">\n                    <div class=\"handorgel__content__text\">\n                        <p>Some products are not for sale in certain countries as we do not own the rights to distribute the product in that country. We are constantly working to make our cultural products available in as many countries as possible and ask for your patience. <\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <h3 class=\"handorgel__header\">\n                <button class=\"handorgel__header__button\">\n                    I have forgotten my password - what now?\n                    <i class=\"fal fa-chevron-down handorgel__header__icon\"><\/i>\n                <\/button>\n            <\/h3>\n            <div class=\"handorgel__content\" >\n                <div class=\"handorgel__content__inner\">\n                    <div class=\"handorgel__content__text\">\n                        <p>You can easily reset your password yourself using the following link: <a href=\"https:\/\/discover-culture.com\/en\/account\/passwort-vergessen\/\">reset password<\/a><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"3844,3841,3849,3848,3845","_relevanssi_noindex_reason":"","footnotes":""},"class_list":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v26.8) - 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